customer service Happiness Beneath the Golden Arches At 90-years-old, McDonald's employee Alice Pirnie won't quit. For 26 years, she's been greeting customers by their names and dishing out exceptional customer service.
shiftonomics Retail Apocalypse, Schmapocalypse Retail is rebounding and Apple and Amazon are both honing in on final locations for new campuses.
shiftonomics Retail Brands Need to Think Outside the Box From Macy's acquisition of a concept shop, to Barney's new podcast -- it's the stories making news this week.
customer stories How Best Buy’s Bet on ‘Employee First’ Helped Engineer a Turnaround In customer service circles, employee engagement leads to strength in team solidarity -- a critical component to a brand that can help satisfy its customers with exceptional customer experience.
workforce engagement Scheduling Legislation: What Employers Need to Know [Webinar Transcript] What employers need to know about scheduling legislation in 2018.
customer stories More Than Coffee: How Starbucks Uses Branch to Deliver an Experience Branch Messenger has become a platform that has helped take away some of the biggest pain-points of hourly and full-time employees days: Scheduling
shiftonomics How Jeff Bezos Looks Forward While Always Looking Back This week, Jeff Bezos commemorated twenty years of his shareholder newsletter, which is a journey through the past year of learnings, metrics, and performance at Amazon.
shiftonomics 🐔Chick-fil-A Growth Fueled by Digital, Exceptional Customer Service From Chick-fil-A to Tractor Supply Co., a look at the stories and headlines that shaped the world of retail and work this week.
customer stories How Branch Messenger Improves Scheduling Pain Points for American Airlines Flight Attendants At any given moment, the skies above you see many airlines criss-crossing their way across the country. On average, there are more than 70,000 daily flights. Scheduling the crews remains a big challenge.
shiftonomics ☕️ Pay Gap Faces Brewed Awakening From Toys "R" Us to some awesome updates from Starbucks, it's been an incredibly busy and momentous week in retail and work news.
customer service The Art of Exceptional Customer Service [Webinar Transcript] Bestselling author and speaker Shep Hyken recently joined us to talk about how to deliver exceptional customer service.
shiftonomics Honoring the Women Who Make the World Go Round Yesterday marked International Women's Day and many brands and companies took notice.
shiftonomics 👀 Leggo My Eggo, Eleven A look at the events, stories and trends impacting your world of work.
customer stories How Branch Messenger Helps Feed Fast Casual Success for Panda Express Fast casual is becoming one of the most popular segments of America’s massive restaurant industry worth approximately $799 billion in sales a year and employing 14.7 million employees at more than 1 million locations across the country.
shiftonomics ⛷ ⛸ 🏂 🏅 An Omnichannel Olympics [Shiftonomics Issue #9] A look at the stories shaping the world of retail technology and the future of work.
shiftonomics [Webinar Transcript] The Future of Retail Techstar's Ryan Broshar and Shiftonomics' Taylor Pipes discuss how in-store experience and consumer personlization are changing retail shopping.
workforce engagement Retail Trends We're Watching 👀 In 2018 Join us today as we explore how in-store experience and personalization are changing the way consumers shop. Spots are available for our webinar today at 1pm, CST. Register here! Last week, Amazon nabbed
shiftonomics 🚚 Amazon Go(es) 💰 📲 Cashless It seems that every new day brings more and more news about the ever-changing retail world. Already this week, Amazon launched their new cash-less store and a handful of major retailers announced employee
workforce engagement Back to Basics: How Retail Stores Tackle the Fifth Quarter Are you ready for the fifth quarter...of retail? With our headquarters in Minneapolis, Minnesota, we couldn’t help opening with a little football reference. Quite timely given the season and the fact
shiftonomics Kohl's Surprises & Is Circuit City Making A Comeback? It's a new year of Shiftonomics! We've been hard at work curating the best headlines and articles about the world and future of work. We rely on word-of-mouth to help make our newsletter
customer stories Branch Looks Back: Our Top Blog Posts From 2017 Earlier this week, we looked back at some of our defining moments from what was an awesome year at Branch Messenger. Today, we want to explore some of our favorite blog posts that
tools and technologies Looking Back on 2017: Our Favorite Branch Moments A new year brings an opportunity for reflection. It's a good time to acknowledge the projects we've tackled, the product we've built, the team we've assembled, and the accomplishments that resulted from our
workforce engagement How Dollar Stores Are Staying Competitive In A Changing Retail Climate It’s been good days for America’s dollar stores. Despite the doom-and-gloom reports that retail is facing the end of days, the dollar store concept has been a smashing success. In fact,
shiftonomics Same-day Delivery Shapes Retail Landscape Welcome to Issue #5 of Shiftonomics! With 10 days left to Christmas, big news continues to shape the world of work. In this issue of Shiftonomics, we look at a variety of topics
customer stories How Branch Helps Solve Challenges for Lowe's Lowe’s is on a mission. The Mooresville, North Carolina-based home improvement store is not unlike the other major American retailers who are facing challenges and unknowns heading into 2018. In an ever-changing
